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Coaching for Improved Work Performance, Revised Edition

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Coaching for Improved Work Performance, Revised Edition

(27 customer reviews)

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Managing employees in today’s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies’s classic management coaching "bible" shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.
In this book, you’ll be taught specific face-to-face interventions you can use to enhance performance in every kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. You’ll learn precisely what to say and do so that each person you supervise will want to give you his or her best work--even when that person was previously thought to be a "problem employee." Packed with brand-new case studies from Fournies’s latest research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, "hands-on" manager that every company today is looking for!

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Product Details

Author:	Ferdinand Fournies
Paperback:	224 pages
Publisher:	McGraw-Hill
Publication Date:	November 15, 1999
Language:	English
ISBN:	0071352937
Product Length:	9.16 inches
Product Width:	6.0 inches
Product Height:	0.73 inches
Product Weight:	0.85 pounds
Package Length:	8.9 inches
Package Width:	5.9 inches
Package Height:	0.8 inches
Package Weight:	0.9 pounds
Average Customer Rating:	based on 27 reviews

Customer Reviews

Average Customer Review: 4.5

( 27 customer reviews )
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Most Helpful Customer Reviews

19 of 20 found the following review helpful:

Ferd shows us how it is done on the line, every day Mar 25, 2000 By Joe O'Hara
To me, this one is a classic. I have introduced the "Book of Ferd" to many of the younger managers in my department, with encouraging results. "Coaching" puts the problem of people management where it belongs, in the lap of the manager, but remarkably (and atypically) provides specific direction as to "what to do differently" in order to overcome the unproductive behaviors of either (or both) the manager or the subordinate. The author provides templates and practical examples on how to handle the actual interview situation (a.k.a. the "confrontation")-- one of the most useful aspects of the book. Some of these examples deal with especially surly and insubordinate employees, and the author shows in dialog form how they can be dealt with in real time-- something they don't cover in engineering school. The only criticism I would make is that some of the strategies described in the book are most directly applicable to managers who are dealing with production or sales people; situations where output can be readily measured. In the case of employees such as engineers or R&D personnel, where evaluating performance is not so simple, the author punts by saying that if you have a hard time finding an objective measure of job performance, it means that "you haven't found a way to measure it yet". Not too helpful. Having said this, however, from experience, many of the performance problems we encounter in technical management are not so different from those found on the production line. By applying the techniques described in the "Book of Ferd" any manager can feel much more confident and deal more effectively with problem--and high-performing--employees.

8 of 8 found the following review helpful:

My success using Coaching. Mar 18, 2002 By John A. Wilson
As a consultant for small companies, I have found using Ferdinand F. Forunies' book,"Coaching for Improved Performance" an outstanding success. It has been very well accepted and an easy read for "Leads". The Coaching Analysis prepares them to then know when to use the Coaching discussion. New people to the supervision field come not knowing what to do. After reading the book and seeing the "Face to Face" video are ready to be trained in working with their employees for improved performance. I have not found any material that comes close to this material as a training vechical. I have used this material for over 15 years.

8 of 10 found the following review helpful:

Rarely in life can you find a management book you can use!!! Jun 18, 1999
This is one book that delivers exactly what it promises: a method for bringing non-performers off of the fence and in to the game. The coaching process as spelled out in this book takes all of the awkwardness out of the usual face-to-face discussions that we use in an attempt to improve performance levels. There are many themes that run throughout the book that many managers need to come to grips with: managers are not as effective at managing people as they are processes; employees fail because their managers have failed to give them more constructive alternatives in place of their self destructive behaviors; effective interpersonal communication is vital to improving work performance; and theories of motivation cannot help you increase the level of buy-in your employees have in your plan. This book is a must read for every manager who has finally realized that you win through people and sincerely wants to know how to do it.

3 of 3 found the following review helpful:

Highly Recommended! Dec 01, 2004 By Rolf Dobelli "getAbstract"
Novice and experienced managers, coaches and teachers, and anyone else who wants to influence other peoples' behavior or performance will benefit from Ferdinand F. Fournies' book on coaching. He describes specific intervention tactics and shows how to apply them. Use this manual to eliminate managerial frustration. It can be your stepping stone to creating a successful, high-performing department. Fournies' concepts can help even seasoned managers deal with difficult staff, solve problems in their departments and achieve greater results through their employees. If you are a new manager or wish to be one, this essential resource and training tool is required reading. We also recommend it as a strong addition to any management curriculum.

1 of 1 found the following review helpful:

Coaching Feedback Feb 09, 2012 By Brian
Dr. Fournies provides managers an excellent tool. The experiences and processes are explained well. Content provides real world examples, which any manager or supervisor can easily relate. Very useful diagrams and questions are provided and are easy to apply in real world example. Our company purchased copies for all managers, and we incorporated this book as a core training resource and guide for our managers. Have read the resource book at least 5 times. Book is an easy read and one you will mark up and return to over time. Anyone who works with people can benefit from reading this resource.

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